Customer segments can be unhelpfully broad. I prefer to focus on actual customers, and to hear their voice as authentically as possible.

It's been 10 years, but I vividly remember sitting in my red-walled office at Cranium, laboring over this one slide.

A closer look at one of the greatest speeches in American history offers inspiration for anyone trying to motivate a crowd.

Abraham Lincoln's Gettysburg Address is more than a venerable piece of history--it's a master class on presenting a poised, powerful speech.

Building lasting relationships with your customers takes patience, consistency, and, yes, love. The little things go a long way.